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Artefactoria

Warranty for Whoover drone detectors

Last updated: September 3, 2026

These terms govern the warranty and post-warranty service of Whoover drone detectors manufactured by Artefactoria LLC.

1. Warranty Service

1.1. Warranty Period

  • The warranty period for Whoover detectors is 12 months from the date of receipt by the buyer.
  • The date of receipt is confirmed by Nova Poshta delivery service data.

1.2. Warranty Covers

  • Manufacturing defects
  • Electronic component malfunctions
  • Housing defects from the manufacturer that hinder or prevent product operation

1.3. Warranty Does Not Cover

  • Mechanical damage
  • Damage due to environmental exposure
  • Unauthorized tampering with the product design
  • Violation of operating conditions or misuse
  • Natural wear of power elements

2. Service Request Procedure

2.1. Submitting a Request

  1. To submit a service request, contact us on Signal or WhatsApp at +380 68 432 4242 (also available in the contact widget on the website). Describe the problem and send photos of the device if needed.
  2. Expect confirmation within 1-2 business days

2.2. Shipping the Device

  1. Securely package the device (use original packaging if possible)
  2. Ship via Nova Poshta to: ТОВ “Артефакторія”, ЄДРПОУ 45952029, м. Київ, Відділення Нової Пошти №51 (вул. Євгена Коновальця, 15/4), Отримувач: Андріасян Маріанна, Тел: +380978224242
  3. Provide the tracking number via the contacts below

2.3. Processing Time

Service request processing time: up to 14 business days

3. Post-Warranty Service

3.1. Repair Cost

  • Diagnostics: free
  • Repair: according to the price list agreed with the client

3.2. Payment

Payment is made via invoice after work completion.

4. Device Return

4.1. Before shipping, we confirm the delivery address. If the client is unreachable, the device is shipped to the address it was sent from.

4.2. After repair completion, the device is shipped via Nova Poshta at the recipient’s expense.

4.3. The tracking number is sent via messenger (Signal, WhatsApp, or Telegram) to the number provided in the request or during communication with the manager.

5. Repair Refusal

5.1. If you refuse paid repair, the device is returned in its current condition.

5.2. Return shipping cost is paid by the client.

6. Service Center Contacts

  • Email: [email protected]
  • Signal/WhatsApp: +380684324242
  • Working hours: Mon-Fri, 9:00 AM — 7:00 PM

By requesting service, you agree to these terms.