Privacy policy

Artefactoria LLC (hereinafter “Company”, “we”) respects your privacy and is committed to protecting the personal data you provide to us.

1. What Data We Collect

When placing an order, we collect:

• Contact information: first name, last name, phone number
• Delivery information: city, Nova Poshta branch
• Technical data: IP address, browser type, device information

2. How We Use Your Data

Your personal data is used for:

• Processing and fulfilling orders
• Contacting you regarding order status
• Arranging delivery via Nova Poshta
• Improving the quality of our services
• Complying with legal requirements

3. Data Protection

We implement technical and organizational measures to protect your data:

• Data encryption during transmission (SSL/TLS)
• Limited access to personal data
• Regular security audits

4. Data Sharing with Third Parties

We may share your data with:

• Nova Poshta — for delivery arrangements
• CRM system — for processing applications and orders
• Government authorities — upon lawful request

We do not sell your personal data to third parties.

5. Your Rights

You have the right to:

• Receive information about your personal data that we store
• Request correction of inaccurate data
• Request deletion of your data (except data we are required to retain under law)

To exercise these rights, contact [email protected]

6. Data Retention

We retain your personal data for the time necessary to:

• Fulfill orders and warranty obligations
• Comply with legal requirements
• Resolve potential disputes

7. Contact Us

For questions regarding personal data processing, contact:

• Email: [email protected]

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This policy may be updated. The current version is always available on this page.