FAQ

To place an order, follow these steps:

• Go to the order page
• Fill out the form
• Confirm your order

After placing the order, a manager will contact you at the provided phone number.

Payment is made via invoice after order confirmation.

After passing verification, the manager will send you an invoice for payment via your preferred messenger.

Whoover can be ordered by:

• Military personnel — for themselves or their unit
• Volunteers — running fundraisers for specific units
• Legal entities — military units, military administrations, state procurement bodies and foundations

Purchases for resale or commercial purposes are not available.

Military personnel buying the device with their own funds are eligible for a subsidized price — the manager will quote it personally. The condition is documentary proof of active military status.

Volunteers can also count on the subsidized price if they can confirm their activity — for example, through social media presence and reports on goods delivered from fundraisers.

The subsidized price is limited to 1 device per person.

Everyone else pays the regular price. The VAT-free price is available to state institutions — subject to confirmation of the end recipient's status as a state defense customer.

Yes. Bulk orders are available to legal entities — military units, military administrations, state procurement bodies and foundations.

Important: Bulk orders are not covered by the subsidy and are priced at the regular rate.

To place a bulk order, contact our sales team:

• Email: [email protected]
• Signal / WhatsApp: +380684324242

Delivery is handled by Nova Poshta throughout Ukraine.

Delivery times:

• 1-2 business days for most cities
• 2-3 business days for remote areas

Delivery cost:

• Calculated according to Nova Poshta rates
• Depends on city and branch type
• Paid by the recipient

After shipping, you will receive an SMS with the tracking number.

You can track your order in several ways:

1. On Nova Poshta website: enter the tracking number at novaposhta.ua
2. In Nova Poshta app: real-time tracking
3. SMS notifications: you will receive a message upon arrival

You will receive the tracking number after your order is shipped.

The warranty period for Whoover detectors is 12 months.

Warranty covers:

• Manufacturing defects
• Electronic component malfunctions
• Housing defects from the manufacturer that hinder or prevent product operation

Warranty does NOT cover:

• Mechanical damage
• Damage due to environmental exposure
• Unauthorized tampering with the product design
• Violation of operating conditions or misuse
• Natural wear of power elements

Keep the packaging and documents for warranty service.

Submit a request on the service page: describe the issue, attach photos and your contact details. The request number appears right after you submit the form.

Ship the device via Nova Poshta to the address shown in your request. Write the request number in the parcel description or on the packaging — that way we find your device among the parcels faster.

You can check the status of your request at any time on the "Check status" tab, by phone number.

If it is more convenient — message us on Signal or WhatsApp at +380 68 432 4242.

Repair timeframes:

• Diagnostics: up to 3 business days
• Warranty repair: up to 14 business days

Return shipping is paid by the recipient.

• Email: [email protected]
• Signal/WhatsApp: +380684324242

For technical questions, we recommend reaching out via messengers.

Office hours:

• Monday — Friday: 9:00 AM — 7:00 PM
• Saturday — Sunday: closed

Order processing:

• Orders are processed on business days
• Orders placed after 3:00 PM are shipped the next business day

Messenger support:

• Available during business hours
• Response may be delayed on weekends

Holidays:

• Office is closed on public holidays